Important Information about Medical Alert Services and Cape Cod Lifeline

Important Points to Consider When Choosing a Medical Alert Service

  • Over 30 years experience supporting the medical alert service needs of older adults and their caregivers.
  • All calls are answered live by dedicated Personal Response Professionals who receive extensive training and recertification on an annual basis.
  • Subscribers can answer their telephone by pushing their Personal Help Button which could help to reduce the risk of falls by avoiding the rush to answer the phone.
  • Adaptive equipment is available to support those who have physical limitations.
  • Products are designed to accommodate hearing and visual impairments.
  • The company's response center has the capability to respond quickly and efficiently to over 170 different language needs.
  • No long term service contracts are required; service is paid for on a monthly basis until no longer needed.
  • The company assembles its own products in the United States and maintains high quality and reliability standards.
  • All calls are monitored by call centers that are company owned and operated with two separate response centers for complete back-u for the base unit in case of power outage.
  • All calls are tape recorded and permanently archived for quality control and liability purposes.
  • Self-checking equipment notifies the response center when a power failure or low battery is detected.

Important Information Regarding Your Telephone Service and Your Philips Lifeline Service

Your Lifeline service will work better with some telephone services than others. It is important to understand any possible risks associated with your current service and any different services you later convert to.

If your telephone service is not working, your Lifeline Communicator will not connect to Lifeline.

This includes:

  • If your service is out-of-order or disconnected
  • If your phone service is not receiving electrical power
  • If a phone that is not connected through your Lifeline unit is off the hook
  • If needed phone lines between your home and Lifeline are down
  • If your phone service does not automatically provide a dial tone when you lift the receiver

It is important that your Lifeline unit and other devices connected to your telephone system be installed as described in your Lifeline installation instructions.

If you have devices (such as computers, DSL filters, modems and other devices) connected to the phone or cable lines delivering your telephone service, please inform the Lifeline installer or be sure to follow your Lifeline Unit's installation instructions' warnings.

Your Lifeline unit should not be connected through your telephone, a phone splitter, answering machine, or any other device. These devices should connect through your Lifeline Unit's auxiliary phone jack.

You should periodically check to ensure that your Lifeline Unit continues to be correctly connected.

If you receive telephone service from a cable provider, you may not have traditional phone service.
You may have digital phone service, rather than "traditional" phone service, without even knowing it... especially if you receive phone service through a cable company. Call your telephone service provider to inquire

If you use a "non-traditional" telephone service your Lifeline Unit may not work if you do not have power to the home.
If your "non-traditional" telephone service is not receiving AC electrical power, your Lifeline Unit cannot connect to Lifeline. If you are not sure what type of telephone service you have, check with your telephone service provider.

Call Cape Cod Lifeline NOW!

800-242-1306 ext. 4710


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